Policies and Procedures Documents

Policies and Procedures Documents 

Here you will find downloadable forms and documents relating to BHSQ's policies and procedures. All files are in pdf format.

BHSQ Governance Structure
BHSQ Governance Structure

Customer Service - Appeals and Complaints
Communications Statement
Pricing Invoicing Policy
Customer Service Standards Policy
Appeals Policy
Appeals Form
Complaints Policy

Equality, Diversity and Access
Equity Equal Opportunities Diversity Policy
Reasonable Adjustment Policy
Special Considerations Policy

Conflict Management
Conflict of Interest Policy

Sanctions Policy